Changing Lanes Entertainment Pty Ltd. Privacy Policy

Effective Date: June 2025

Changing Lanes Entertainment Pty Ltd. ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you purchase tickets to our events, engage with our productions, or interact with our company.

This policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), and meets data sharing obligations with third-party ticketing providers, including Ticketmaster.

1. Collection of Personal Information

We collect personal information in the course of running our business and events, including:

  • Full Name

  • Contact Details (email, phone number)

  • Location Information (city, state)

  • Ticket Purchase Information (purchase history, event attendance, seating allocation)

  • Marketing Preferences and Communications

  • Other information you may provide when engaging with us (feedback, surveys, competition entries).

We do not directly collect or store any credit card or payment information; these are handled securely by third-party ticketing platforms.

2. How We Collect Information

We may collect your personal information:

  • When you purchase tickets via authorised ticketing agents

  • When you register to receive our newsletters or marketing communications

  • When you interact with us via our website, social media, or email

  • When you provide information directly to us at our events.

3. Use of Personal Information

We may use your personal information to:

  • Manage your event bookings and ticket purchases

  • Provide customer service and communicate with you

  • Conduct audience analysis and improve our productions

  • Send you marketing and promotional information about upcoming shows, events or offers (where permitted by law)

  • Fulfil legal obligations or resolve disputes.

You may unsubscribe from marketing communications at any time.

4. Disclosure of Information

We may share limited personal information with trusted third parties, including:

  • Ticketing providers (for ticketing and customer support)

  • Marketing and analytics service providers

  • Venue operators where applicable

  • Legal or regulatory authorities, where required by law.

We do not sell, rent, or trade your personal information to unrelated third parties.

5. Data Storage and Security

We store personal information securely and take reasonable steps to protect your information from unauthorised access, disclosure, or loss.

Personal information is stored securely in Australia or with authorised service providers who comply with Australian Privacy Law.

6. Access, Correction, and Your Rights

You have the right to:

  • Access your personal information we hold

  • Correct inaccurate or outdated information

  • Request deletion or limited use of your personal information (where applicable)

Requests can be made by contacting us directly.

7. International Transfers

Where personal information may be transferred or stored overseas by third-party service providers (e.g. cloud storage or email marketing platforms), we take reasonable steps to ensure that those providers comply with Australian privacy requirements.

8. Contact Information

For privacy-related requests, please contact:

Changing Lanes Entertainment Pty Ltd
PO Box 3038, St Pauls NSW 2031, Australia
Email: info@changinglanes.live